Emergency Oil Delivery FAQs
Answers to the most common questions about same-day heating oil delivery, pricing, payment, gallons, service areas, and what to do when you run out of heating oil on Long Island.
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Quick links to each FAQ group below.
Delivery & timing
Standard delivery is 2 to 4 hours after you place your order, depending on your distance from the driver and weather conditions. In peak winter demand it may take up to 6 to 8 hours. Call (631) 779-2716 as soon as you know you need oil.
Call us, give your address, the gallons you need, and your payment info. The winter schedule fills up fast, so call as soon as you know you need oil.
Yes. We dispatch trucks 24 hours a day, 7 days a week, 365 days a year. Sundays, holidays, evenings, overnight, every shift covered.
An emergency oil delivery is needed when you run completely out of heating oil, or when your tank drops below 25% capacity during cold weather. Running out in extreme cold puts your home and family at risk.
Service area
We serve nearly all of Long Island. Common towns include Medford, Selden, Ronkonkoma, Lake Grove, St James, Smithtown, Shirley, Holtsville, Babylon, Islip, East Islip, Huntington, Brentwood, Brookhaven, Bay Shore, Holbrook, Oakdale, Central Islip and many more. We cover all of Suffolk County, Nassau County, and Queens, NY.
Residential homes, apartment buildings, businesses, commercial buildings, and industrial facilities. Our drivers handle tanks of all sizes.
Yes in parts of Long Island, but not in Queens, NY. Call us to ask about automatic delivery and what coverage applies in your area.
Pricing & payment
Prices change with the market. We quote your per-gallon price upfront on the phone before we dispatch a truck. No hidden fees.
Yes. A truck is rerouted to your address instead of running its scheduled route, so emergency deliveries cost more per gallon. Expect to pay roughly 10 to 30% more than a regular delivery.
Credit and debit cards on emergency deliveries. Cash is not accepted on emergency calls. Payment is taken on the phone before dispatch.
Orders & gallons
Emergency orders range from 50 to 250 gallons. The more gallons you order, the lower the per-gallon price.
If you’re running on empty and you can afford it, larger fills get a better per-gallon rate and reduce the risk of running out again. The most common emergency fill is between 100 and 150 gallons.
No heat & service questions
Possibly. Check your tank gauge first. If empty, call (631) 779-2716 and confirm your fill pipe is accessible. If you have oil but no heat, you may need burner service and we can dispatch a technician.
Call us right away. Then turn down thermostats, dress warmly, avoid opening doors and windows, and gather in the warmest room of the house until oil arrives.
Not a full tune-up. Emergency deliveries don’t include service. The driver can do a prime-start if your burner needs it, but a tune-up is a separate appointment.
Our drivers follow strict safety protocols, including hazard insurance, uniform policies, and ongoing training in safe oil delivery practices.
Preventing future emergencies
Yes. With automatic delivery we track your oil usage and refill your tank before it runs low, so you don’t need to worry about running out again.
Three habits work: sign up for automatic delivery, check your tank gauge weekly during winter, and schedule a delivery once your tank hits the 25% mark instead of waiting until empty.
Still have a question?
The fastest way to get an answer (or oil) is a phone call.
Call (631) 779-2716